Returns & Exchanges
At Thomson & Scott, we take pride in the quality of our alcohol-free wines and spirits; however, if your order arrives damaged or incorrect, we offer a straightforward return process to ensure your satisfaction. Please note that due to the perishable nature of our products, we cannot accept returns for items that have been opened or are no longer in their original condition.
Contact Support
Email our customer service team within 14 days of receipt with your order number and a brief explanation of the issue.
Documentation
Provide clear photographs of the damaged goods or incorrect items, including the shipping label and outer packaging.
Secure Packaging
Once your return is authorized, ensure the bottles are securely packed in their original protective cardboard to prevent breakage during transit.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing